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Delivery and shipping
At Odafey, we strive to ensure that your orders reach you safely and securely. If your package is lost or stolen, please contact our support team via email as soon as you notice it is missing.
Steps to Resolve Missing Packages
1.Report the Issue: Notify us immediately if your package has not been delivered or appears to be missing.
2.Shipper Confirmation: We will coordinate with the shipping provider to confirm whether a misdelivery occurred.
3.Resolution Options: Once we receive confirmation from the shipper, we will proceed with issuing a replacement. Please note that refunds are not offered under our policy.
Tips to Protect Your Package
•Always provide a secure delivery location.
•Avoid authorizing couriers to leave packages without a signature unless you have a safe, secure drop-off area.
•Packages left without a signature and subsequently stolen may not qualify for replacement.
If you have any questions or need further assistance, feel free to reach out to us at hello@odafey.com. Your satisfaction is our priority!
At Odafey, we prioritize prompt order processing to ensure you receive your items as quickly as possible.
Dispatch Timeframes
•Standard Processing: Orders placed are typically dispatched the next business day.
•Weekend Orders: Orders placed on weekends will be processed and dispatched on the next business day.
Peak Periods
During busy sales or seasonal periods, dispatch times may be slightly delayed due to high order volumes. We appreciate your patience during these times.
Tracking and Updates
Once your order is shipped, you will receive a tracking email with all relevant information. If your package experiences delays while in transit, we recommend contacting the courier service directly for the fastest resolution.
For further assistance, our support team is here to help. Reach out to us anytime at hello@odafey.com.
Product and Restock
At Odafey, we specialize in frequent but exclusive drops of our T-shirt designs. Each release is carefully curated, and it’s rare for a style to be restocked unless it belongs to our core collection.
Act Fast to Avoid Missing Out
Our designs often sell out quickly due to their limited availability. To secure your favorite styles, we recommend purchasing as soon as they’re released.
Restock Inquiries
If you’re curious about a specific item being restocked or want updates on similar alternatives in upcoming collections, our support team is here to help. Feel free to reach out to us at hello@odafey.com for the latest updates.
At Odafey, exclusivity is part of what makes our brand special—don’t miss the chance to stand out with our unique designs!
We pride ourselves on the quality of our products. In the rare case that something is faulty or damaged, get in touch with our support team immediately with your original order number and a photo of the item so that we can find a resolution for you.
Order
Most orders are shipped the next business day after they are placed.
Orders usually arrive within 2-10 business days.
At Odafey, we prioritize the security of your transactions to protect you from unauthorized purchases.
Order Verification
All orders are reviewed and certified by our online security payment system before processing.
In some cases, additional verification may be required to confirm that the payment method belongs to the cardholder.
Verification Process
If further verification is needed, our support team will contact you via email.
You must respond to the verification email within 48 hours to prevent delays in processing your order.
Non-Response Policy
If we do not receive a response within the 48-hour timeframe, the order will be automatically canceled.
Your trust and security are our priority. If you have any questions, feel free to contact our support team at hello@odafey.com
Contact
Contact our support team at hello@odafey.com